Adventure001 vouchers are not worth the paper they’re printed on

For Christmas, my partner gave me what should have been a dream gift: a pleasure flight in a helicopter.

Sadly, it is anything but a dream…

You see, what they actually bought was a voucher, that entitled me to register on a website, enter the voucher code, and then exchange it for the flight.
Only it doesn’t work.

We’ll start with the simple fact that the telephone number they give is not included in any free minutes you may have – you have to pay for the call.  So I didn’t call.  I went onto the website.  Where they insisted I register – giving them all my data which they can then sell.
Not just that, but part of registering is entering the code on your gift voucher – and you have to enter a valid gift code to get in.  Note that, please: the code has to be valid.

OK.  I registered, got into the website, and couldn’t find where I was supposed to enter my code to get the flight.  So I emailed them.  Their reply?  Register on the site, and follow the instructions.
But… that’s exactly what I did do!  And I said that, in my email…

I dig around, and finally spot a bit of small print that says it can take up to a week for a code to verified.  So I wait, checking every day.  Then I go away for a few days, to a wedding, so I don’t check for 4-5 days – and when I do check, I see that there is a new button on the website, something like ‘book your date’, and I think ‘yes!’

Only, when I click on it, I’m told I need to enter a valid code.  And my code is not valid.  But you need a valid code to get in to the website….?

I email them again, and they tell me to phone them.  So I get my partner to phone them…  £3 and ten minutes later, we’re still waiting for an answer!  (We did learn something interesting, though – every few seconds, we got a recorded message saying that all their team members were busy dealing with other customers.  As I commented to my partner, it shows how bad they are, if all their staff are tied up with complaints for ten whole minutes…)

I email them one more time, telling them that I refuse to pay for a phone call, and ask why they are incapable of dealing with problems via email.

I’m still waiting for a reply.  I hear that they are terrible at emailing, which is not a surprise – they can’t charge you for emails, after all.
No, they want you to phone them, and spend hours waiting for an answer

The conclusion I am forced into is a simple one.  Flights for all at  https://www.adventure001.com has been set up for the sole purpose of selling vouchers – which have no value.  The business plan is that you, the customer, finally realise that it is cheaper to buy a helicopter flight with somebody else than it is to spend hours on the phone trying to get the flight you were given.

If you think about it, it IS the perfect scam.  The person trying to book the flight is not the customer – and has NO rights.  The person who has the rights lost them the second they gave the voucher to somebody else.
In the eyes of the law, the contract is between the supplier and the purchaser – you actually have no right to a refund of money you never paid, and those businesses who refund or exchange gifts only do so as a sign of good faith – they are under no legal obligation to do so.

My partner arranged the gift over the phone, and the flight is from a local small airfield – the same one I flew a plane from three years ago.  And I know that I can drive out there any day, and book a pleasure flight in a helicopter, or even book lessons.  No advance payment, just turn up on the day, pay, and wa-hey!
I seem to remember that it was cheaper than the voucher, too.

So please, if you want to give somebody a dream present, make sure you go direct.  It’s cheaper, and you get to see them enjoy it – because you have to go with them to pay for it.



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